Let's talk about customer dialogue
Business process outsourcing (BPO) of customer contact in or from the Netherlands, Suriname and South Africa. If you are considering customer contact outsourcing, are looking for a new BPO partner or want a great job, don’t wait any longer and start a dialogue with us.
We love dialogue
Customer contact is about dialogue with customers. Outsourcing customer contact is also about trust and cooperation between partners, after all, customer contact is vital for any organisation.
With our extensive experience as a solution provider, we are a challenger in the market, are agile and entrepreneurial in our approach, have passion for our profession, take responsibility towards customers and partners and show respect for people and the planet.
Our entrepreneurial approach makes us easy to do business with. We share a collective commitment to continuously improve customer service, increase quality, come up with cost-effective solutions and adapt to the constant changes in customer behaviour and technology.
Transforming our client’s customer engagements.
Using our unique and structured methodologies, we focus on critical areas within the customer contact chain to improve the customer experience based on data and facts. We do this not only from the perspective of customer involvement, but also to better connect and streamline customer processes, operational processes and backend systems where possible.
Customer Care
Helpdesk deliveries and returns
Technical support
Complaints management
Debt Collections
Contentmanagement
Identity checks
Customer retention
Mid- and back office
Appointment booking
Customer aquisition
Telesales
Supporting services
Why partner with us?
- At Custom Connect, dialogue with customers, partners and employees always takes centre stage. We listen to our partners' outsourcing needs and are agile in our solutions.
- Custom Connect has an international spread from three countries on three continents. Location optimisation ensures maximum language coverage across multiple time zones, while minimising costs.
- Custom Connect maintains the highest standards when it comes to data security (ISO 27001, GDPR) and compliance to the laws and regulations we operate in.
- Custom Connect invests heavily in its employees and provides a strong culture of personal growth within a caring, safe, inclusive working ecosystem. We support social initiatives in our immediate surroundings and contribute to a sustainable environment.
- We deliver measurable results for our partners through operationally tight management and continuous service improvement. We work from an international management framework proven in contact centre environments.
- Custom Connect comes up with innovative solutions and contributes to automating and digitising customer processes.
- Custom Connect maintains the highest standards when it comes to data security (ISO 27001, GDPR) and compliance with laws and regulations.
- Custom Connect invests heavily in its employees and provides a strong culture of personal growth within a caring, safe, inclusive working environment. We support social initiatives in our immediate surroundings and contribute to a sustainable environment.
Our locations
Custom Connect offers a varied number of customer contact solutions from three countries on three continents in multiple languages. We not only provide our services for the local markets, but also offer near- and offshoring.
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Join our team
Our employees are the heart and soul of our organisation. We pride ourselves on our DNA of commitment and drive performance to the maximum. As an entrepreneurial organisation that values an extreme culture ownership, attracting the best talent, retaining talent and nurturing our employee value proposition remain at the core of how we work.
