Location > South Africa
Why outsource in or offshore from South Africa?
Business process outsourcing in South Africa
Economic growth
South Africa ranks as the world's most preferred offshore location for contact centers serving both domestic and international markets. Despite the country's international prominence, South Africa seems to be only now being discovered as an offshore location particularly for the world's English-speaking markets, but also for offshoring German and French language work. The South African government supports the sector with training programmes and improved infrastructure.
Languages
With fluent English-speaking talent, South Africa remains popular in the broader Anglosphere, paying attention to accent quality and consumer empathy. In addition, South Africa also boasts an interesting population of German and French speakers, either as a second or mother tongue.
Culture and environment
Enabling environment that focuses on skills programmes and job creation. Proximity in culture, time zone and geographical location to key markets provide a strong foundation for global offshoring, from the USA, UK to Australia and New Zealand.
Innovation power
Deep domain expertise and knowledge of different sectors, Western-oriented and benefiting from the growing contact center industry and innovation taking place in it.
Quality service
South Africa has established itself as a lucrative outsourcing hub on the strength of overall quality of services delivered.
Productivity and costs
Up to 60% more cost-efficient country compared to Australia, US and UK. Access to growing quality talent pools, supported by inclusive hiring and sourcing initiatives.
Locations in South Africa
Durban
Cape Town
- Cape Town
- Durban
Capetown, Durban
- Operating from two sites in Kwa-Zulu Natal, and one in the Western Cape accessible to and from transportation hubs.
- Secure network infrastructure and connectivity (Fibre and LTE availability) with generator and UPS back up, secure site locations.
- Underpinned with ISO 27001 certification and operating according to COPC© operational excellence methodology.
- Highly experienced in several markets, excelling in industries such such as e-commerce, financial services, insurance, debt collection and energy with multi-channel service offerings.
- Seating capacity across all locations 650+ and can easily and quickly scale up to higher numbers.
- Languages supported in English, German and French.